Shipping to Australia

🐼 Panda Snus

Shipping to Australia

Australia has specific legal requirements for importing nicotine pouches. Here's everything you need to know to receive your order without any issues.

📋 Prescription legally required 🦘 Australian TGA regulation 📦 UPS Express with tracking

1

Australian regulation

Australian Law Requires a Prescription Before Import

Under Australian import regulations, a valid doctor's prescription is legally required to import nicotine pouches into Australia. This is a requirement set by the Therapeutic Goods Administration (TGA) — not something specific to Panda Snus.

The good news is that the process is simple and fast: place your order, send us your prescription, and we ship — usually the same or next business day after we receive it.

How it works: Once you've placed your order, send your prescription as a PDF to pandasnus@pandasnus.com with your order number. We'll confirm receipt and dispatch your order as soon as possible.
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Prescription checklist

What Your Prescription Must Include

Your prescription must contain all of the following to be valid for Australian import. Please check your document against this list before sending it to us:

1
 Your name — must exactly match the name on your shipping address.
2
 Issue date — the prescription must be dated before the order arrives in Australia.
3
 Prescribed quantity — must specify an amount. A 3-month supply is the standard permitted quantity for personal import.
4
 Doctor's name and signature — the prescribing GP's full name and signature must be clearly visible.
3

Don't have a prescription yet?

Get One Online — Fast & Easy

The majority of our Australian customers get their prescription through QuitRx — an online telehealth clinic specialising in nicotine replacement therapy. Customers choose it for its simple process and quick turnaround.

🩺 QuitRx — Recommended by our customers

Online consultation with an Australian-registered GP. Prescription issued within 24–48 hours, sent directly to your email — no clinic visit required.

Get your prescription at QuitRx →

Once you receive your prescription by email, forward it as a PDF to pandasnus@pandasnus.com with your order number and we'll get your order out the door.
4

Dispatch

Dispatch & Delivery Timeline

We ship from our warehouse in Sundsvall, Sweden via UPS Express with full tracking. Your order is dispatched on the same or next business day after we confirm receipt of your prescription.

● Prescription received before 12:00 GMT on a business day — order ships the same day.
● Prescription received after 12:00 GMT or on weekends — order ships the next business day.
● You will receive a tracking link by email as soon as your order has been dispatched.
● Delivery to Australia typically takes 3–5 business days, depending on your location and customs processing.

Speed tip: Once you receive your tracking number, you can also send your prescription to UPS Australia customs directly at aubcocustoms@ups.com — use your tracking number as the subject line. This can help your parcel clear customs even faster.
5

Questions?

We're Here to Help

Have questions about your prescription, your order status, or the process? Get in touch — we'll get back to you quickly.

● Live chat — available on pandasnus.com during business hours
● Contact form — pandasnus.com/pages/contact
● Email — pandasnus@pandasnus.com

The 3-step process for Australian customers

1. Place your order  →  2. Send your prescription to pandasnus@pandasnus.com  →  3. We ship 🐼

No prescription received = order on hold. We'll remind you by email.