Depending on your delivery provider the price of delivery services changes. *More information is in the "Shipping" section.

We offer delivery services through UPS and DHL. *More information is in the "Shipping" section.

We deliver products to almost all European countries where nicotine pouches are available for purchase. *More information is in the "Shipping" section.

To fulfill your order, please allow up to 24 hours for order processing before it is ready for fulfillment and handing over to the delivery provider. Delivery times are usually 1-3 business days for express delivery and 2-7 business days for economy delivery, but there might be some delays due to unforeseen circumstances. *More information is in the "Shipping" section.

Please get in touch with us if you wish to cancel your order. It can only be canceled if it has not yet been removed from storage, so you must contact us as soon as possible. Contact us referencing your order number via pandasnus@pandasnus.com.

Product returns are possible and can be found in more detail in the "Return Policy" section. Contact us referencing your order number via pandasnus@pandasnus.com.

If you received a damaged product or if we have sent an incorrect product, you must advertise the product as soon as possible and within 10 days after you discovered or should have detected the error.
The damaged or incorrectly shipped item should be returned in the same packaging and with the same carrier as it was received, together with a detailed description of the error.
Contact us referencing your order number and the products that are faulty from your order via pandasnus@pandasnus.com.

Communication with you is encrypted when card data is exchanged. We use the highest level of security. Pandasnus never processes or stores any credit card information. You can get in touch with us via pandasnus@pandasnus.com.

Since we have Planet payment system we offer wide range of payment methods via different banks, financial institutions and of course credit card payments.

Pandasnus.com is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labor conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements' obligations.

The tax is included in the price for packages shipped within the EU, if you order to a country outside of the EU, please contact your local customs office for information since customs policies depend on the country. It is your responsibility as a customer to make sure the product can lawfully be imported to the country of your choice. The additional customs charges must be borne by the recipient.